Shipping policy

Requests for delivery before a specific time or after a specific time cannot always be accommodated. We will contact you during regular business hours and let you know whether or not we can accommodate your request and if an additional fee will be required.

A flat delivery fee of $29.95 is added to each order, for each address. 

"Las Vegas Blvd" or "Strip Hotel" deliveries: A minimum $50.00 for product is required, plus the standard $29.95 delivery fee. We will contact you if your order does not meet this requirement. 

We must have the guest name as they are registered and a cell number is helpful. If they are an employee, we need the department, shift hours and their cell number. 

We are not allowed to guest rooms, the bell desk takes responsibility for the flowers. If a guest does not answer their message or leaves the "Do Not Disturb" sign up constantly, there is a chance they will not receive their gift. 

Each hotel has specific policies and we are held to their policies. For special request we suggest you contact the hotel concierge directly and we will work with you as best we can.

If the recipient is not home, or lives in a gated community we will do our best to contact them based on the information you have provided. That is why it is crucial that we have correct home and/or cell numbers for the recipient. Due to our extreme climate it is rarely possible to leave flowers "on the porch." 

 If no one is home, our driver calls the recipient, then calls you. With your consent we may leave the arrangement somewhere safe, weather permitting — in summer we generally do not leave flowers outside in the heat. If we can't hand it over, it comes back to our shop; we make one more delivery attempt, and after that it can be picked up at either store. Repeated attempts may require additional delivery fees.

If a patient is in an ICU or CCU room. The hospital policy is generally "no flowers", some will allow mylar balloons or plush animals. Sometimes they allow flowers to be delivered to the nurses station for the family to take home. Call us and we'll tell you what can go. We will keep you informed of the status of your order.

Orders must be received before 12:00 noon to assure same-day delivery.

Orders received after that time will be delivered the following day. Holiday weeks exempt. Our delivery routes vary each day, depending on the number of deliveries in each zip code. Your gift will be delivered between 9:00 a.m. and 5:00 p.m. on the delivery date you choose. Special requests for specific times cannot always be accommodated. 

We are unable to make deliveries on the following holidays: Thanksgiving Day and Christmas Day.

We deliver our own arrangements across Las Vegas and Henderson. To send flowers outside our delivery area, call us at (702) 737-7077 — we can wire your order to a local florist where your recipient lives.